At Thaitradezone, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 4-5 days from the date of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Certain items, such as perishable goods, customized products, and digital downloads, are not eligible for return.

2. Return Process

• To initiate a return, please contact our support team at email support@thaitradezone.com or call +66 XXXX XXXX with your order details.
• Once your return is approved, we will provide instructions on how to send the item back.
• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refund Policy

• Refunds will be processed within 6-7 business days after the returned item is inspected.
• Refunds will be credited back to the original payment method.
• Shipping fees and handling charges are non-refundable.

4. Exchanges

• If you received a damaged or incorrect item, we will arrange for a replacement at no additional cost.
• Exchanges are subject to product availability.

5. Cancellations

• Orders can be canceled within 7-8 hours of placement. Once shipped, the order cannot be canceled but may be eligible for return.

6. Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us at:
Email: support@thaitradezone.com
Phone: +66 XXXX XXXX